Hello! So I started selling on eBay about a couple weeks ago! And as I look into the future to plan. I remembered I have a 10 day long trip to Disney in June! What happens if somebody buys somthing in the time period? Is there a way to 'take vacation' on eBay? 🤣

Where do you find the insurance for a damaged item on EBay? Do they insure if it was sent USPS ground?

So I'm brand new to reselling and I'm unsure how to handle buyers claiming the item they received is damaged when I personally tested it before sending. I disclosed in my post any known issues and made it clear that I didn't do returns and pre-owned items were as-is.

The item in question here is a used DSLR Camera that had a squeak in the lens when it changes focus, but otherwise took pictures fine. Id tested it on more than one occasion because I almost kept it to give to my kid for fun.

The buyer is messaging me saying it takes no pictures and is just showing blank screens. I know I packed it up nicely and can't imagine it being damaged en route. I mean, it could be user error and I sent back some basic troubleshooting steps, but Im not sure what I should do next. I neglected to record serial numbers to keep buyers from sending back their garbage..